1. How our fee works
Your fee, payment schedule and scope are set out in your written proposal before any work begins. Nothing is charged until you have accepted the proposal.
2. Before work begins
If you cancel after accepting your proposal but before your strategy stage starts, any amount you have paid will be refunded in full.
3. Statutory cancellation rights
If you are a consumer and your agreement was made at a distance, you may have a legal right to cancel within 14 days. If you ask us to begin work within that period, you agree that you will pay for the work completed up to the point you cancel.
4. After work has started
Our work is delivered in four stages: strategy, onboarding, manuscript and design, and launch. If you cancel after work has started:
- You pay only for stages that have been completed or are in progress.
- Any amount paid for stages that have not started is refunded.
- You receive the work completed up to the point of cancellation, subject to payment for that work.
5. After publication
Once your book has been published, the services have been delivered in full and fees are not refundable. Your book, your rights and your royalties remain yours.
6. Pausing a project
Life happens. If you need to pause, talk to your project lead as early as possible. We will agree a new schedule with you in writing. Pauses do not change the fee agreed in your proposal.
7. If we cannot continue
In the unlikely event that we are unable to complete your book for reasons within our control, we will refund any amount paid for work not delivered.
8. Concerns about quality
If you are unhappy with any part of the work, please tell us straight away. Every note is acted on until the chapter or design reads and looks as it should. Our aim is always to resolve concerns through revision before cancellation becomes necessary.
9. How to cancel or request a refund
Email [email protected] with the subject "Cancellation" and your project name. We will confirm receipt within two business days.
10. Refund timing
Approved refunds are issued to the original payment method within 14 days of confirmation. Processing times with your bank or card provider may vary.
11. Your legal rights
Nothing in this policy affects any rights you have under consumer protection law that cannot be excluded.
Contact
Questions about this policy can be sent to [email protected]. We aim to reply within five business days.